IT Support

• How do I setup a connection to one of the printers at the center?
• How do I report a computer related inquiry or problem?
  

• How do I setup a connection to one of the printers at the center?

Set up an IP printer on Windows

1. Click on Start >Setting >Printers and Faxes
2. Under “Printer Tasks” click on Add a Printer
3. Welcome to the Add a Printer Wizard box will appear.
4. Click on Next>
5. At the next Add Printer Wizard screen, click on “Local printer attached to this computer.”
6. Make sure “Automatically detect and install my Plug and Play printer” is not checked.
7. Click on Next >
8. At the next Add Printer Wizard screen, click on “Create a new port.” Click on down arrow.
9. Scroll down below “Local Port” and click on “Standard TCP/IP Port”
10. Click on Next >
11. An Add Standard TCP/IP Printer Port Wizard box will appear.
12. Click on Next >
13. The Add Standard TCP/IP Printer Port Wizard box appears.
14. In the “Printer Name or IP Address” box, type in Network Printer IP Address.
15. Click on Next >
16. On the next The Add Standard TCP/IP Printer Port Wizard box screen verify the printer information.
17. Click on Finish
18. The first Add Printer Wizard box is Install Printer Software. Select printer Manufacturer and Printer Model. (I.E. HP Color LaserJet 4600 PCL 6 or HP LaserJet 4200 PS)
19. Click on Next >
20. On the Name Your Printer screen in the “Printer name” you may rename the printer.
21. Click on Next >
22. On the Printer Sharing screen keep the “Do not share this printer” selection.
23. Click on Next >
24. On the Print Test Page screen try not to print a test page, as this does waste paper.
25. The next screen is Completing the Add Printer Wizard.
26. Click on Finish
27. The printer is successfully set up.

   Set up an IP printer on MAC OSX

1. Navigate to the Print Center. Applications> Utilities> Print Center. Double click the Print Center icon. The Printer List window will appear. If this is the first printer set up, you will see a message: You have no printers available. Would you like to add to your list of printers now? Click Add. Otherwise, click Add Printer.
2. In the window that appears, click Directory Services and in that pop-up list, click LPR Printers using IP.
3. In the LPR Printer's Address field, type the IP Address for the printer.
4. Leave Use Default Queue on Server checked for most printers. In some cases, this will need to be unchecked to activate the queue name field where you will type the appropriate queue name.
5. At the Printer Model pop-up list, select your printer. If you can not locate your printer in the list, select the Generic printer. Click Add.

Close the Printer List window. You can now print. When you have multiple printers, you can select the printer in the application at the Page Setup window.

• How do I report a computer related inquiry or problem ?

We added an open source enterprise-grade ticketing system which enables us to efficiency manage IT related tasks, issues and requests. 

Note that system is not intended for scanner related problems, these still need to go through the webschedule program and get routed and handled by a different set of internal staff.  

To report a computer related problem or inquiry please click on the link below:
http://fmrisupport.ucsd.edu  

1. Login, login user name and password can be obtained by email Peter Wong pywong@ucsd.edu
2. Click on New ticket on the top menu bar.
3. A list of the available queues will be displayed, please choose the queue that best fit your issue.
4. Fill in the form and click on the  Create ticket button on the lower hand corner.
5. You will get email notifications when the ticket is created, updated and resolved.